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Welcome to our website. If you continue to
browse and use this website you are agreeing to comply with and be bound by the
following terms and conditions of use, which together with our privacy policy
govern bhalani.com's relationship with you in relation to this website.
The use of this website is subject to the
following terms of use:
·
The
content of the pages of this website is for your general information and use
only. It is subject to change without notice.
·
Neither
we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and
materials found or offered on this website for any particular purpose. You
acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors
to the fullest extent permitted by law.
·
Your
use of any information or materials on this website is entirely at your own
risk, for which we shall not be liable. It shall be your own responsibility to
ensure that any products, services or information available through this
website meet your specific requirements.
·
Unauthorized
use of this website may give rise to a claim for damages and/or be a criminal
offence.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Our privacy policies
are subject to change at any time without notice. To make sure you are aware of
any changes, kindly review our policy periodically.
1.
Collection of Information
When you visit our website, we collect and
store information (including and not limited to your phone number, e-mail id,
locality, IP address and URL). Such information is used by us from time to time
in order to enhance the shopping experiences which cater to your needs.
Your information (including and not limited
to phone number, e-mail id, locality IP address and URL) may alsobe used by us from
time to time to enable us to conduct our own internal research and better
understand our users, in a view to constantly improvise the shopping
experiences that we provide to our users.
However, if you wish to browse our website
being anonymous you still have the option of doing so by choosing not to
provide your credentials or by not logging in to your account at bhalani.com
However, we would recommend you to provide
your credentials, so that we could give you a shopping experience duly tailor made
to your own needs. You also have an option to change the information that you
provide at any given point of time.
2.
Cookies
We also use cookies to collect data. Cookies
are small data packets that are placed in your device. However, we do not
control any cookies on our website that are placed by third parties.
We would be using these cookies for
promotional effectiveness to
enhance your experience on our website. Most
of the cookies would be session cookies, which would be automatically deleted
from your device at the end of the session.
However you are always free to disable the
cookies using the options of your browser, in this case, you may require to enter
your password, more frequently during your session at bhalani.com
We would be
requiring your personal data to be able to help you with problems, resolve
disputes, promote safe service, inform you about offers, products and services
on our website, detect and protect us against errors, frauds and criminal
activities, measure consumer’s interests in our books and other products and
enforce our terms and conditions as otherwise stated at the time of your
purchase/data collection
3. IP, GPS and Location Related Information
We may alsoidentify
and use your IP address to help diagnose problems with our server and apply
solutions to our website, the same IP address is also used to recognize you and
gain a wider demographic knowledge. We may also use the GPS or any other
related information from your device to locate your city in order to enhance
the services that we provide you at bhalani.com
We may use this data to enhance your experience while choosing a product and provide you with content you may be interested in and to display products according to your preferences.
4. Disclosure of Information
We may at times disclose the personal
information that you provide to third parties/affiliates. These third
parties/affiliates may market to you as a result of such sharing. However, you
have the option of willingly opting out of such a kind of disclosure pertaining
to marketing. At times we may disclose your personal information to be in line
with our legal obligations to enforce our user agreement and to help government
or other statutory and regulatory authorities to prevent, detect, mitigate and
investigate fraudulent or other illegal activities.
Also we and our affiliates would share/sell some or all of your personal information that you have provided with another business entity that we (or our assets) may plan to merge with, or be acquired with that business entity, or reorganization, amalgamation, restructuring of business. If such a transaction occurs that other business entity (or the newly combined entity) will be required to follow this privacy policy as mentioned with respect to your personal information. Also we may give out this information if we are required to do so by law or in good faith that this kind of disclosure is necessary to respond to subpoenas, court order or other legal processes. We may disclose this given information to law enforcement offices, third party rights owners or others in good faith if such disclosure is needed to; enforce our terms of privacy policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; protect and guard the rights, property or safety of our users or the general public.
5. Newsletters and Advertising
We provide all our
users the choice to opt out from receiving non-essential communications from us
on behalf of our partners and from us after setting up an account.
If you want to remove your contact information from bhalani.com
for the stoppage of receiving these non-essentials; you always have the option
of unsubscribing our newsletters.
We use third party advertisers to serve
advertisements when you visit our website, these companies may use information
(not including your name, address or e-mail id, or telephone number) about your
visits to this and other websites in order to provide advertisements of goods
and services of interest to you.
6.
Miscellaneous
Our website links to other websites that may
collect personally identifiable information about you. Bhalani.com is not
responsible for privacy practices or the contents of those linked websites. Our
website has stringent security measures in place to protect the laws misuse and
alteration of the information under our control. Whenever you change or access
your account information, we offer the use of a secured server, once the
information is in our possession, we adhere to strict security guidelines, protecting
it against unauthorized access.
By using the website and/or providing your
information, your consent to the collection and use of every information that
you have disclosed on our website in accord with this privacy policy is including
but not limited to sharing your information as per this privacy policy.
If we decide to change our privacy policy, we
will post those changes on this page so that you are aware of what information
we collect, how we use it and under what circumstances we disclose it.
You may not create a link to this website
from another website or document without our prior written consent.
All Disputes
pertaining to this websiteshall
be subject to the jurisdiction of the courts in Mumbai.
7.
Returns and Cancellations
An order once placed cannot be cancelled.
Returns of books and other products would be accepted within a time period of
14 (fourteen) days from the date on which the particular product was delivered
to you, and the returns of the products would be accepted only if there is any
manufacturing defect found and the same shall be dealt with as per our
discretion. However, orders placed can only be cancelled till time, we have handed
it over to our delivery partners. Once we have handed over your product to our
delivery partners for delivery, you no longer will have the option of
cancelling the order. However under any circumstances for return or
cancellation of an order/s, a service fee of 3.30% would be deducted from the
amount that you have paid while placing the order.
In the given scenario where the product has a
manufacturing defect, you would be given the options of either getting your
order replaced with a new one; or returning the defected product and calming a
refund of the amount that you had paid for that particular product; or by
returning the defected product and getting your account at bhalani.com credited.
Purchases if made physically at the shop; the
return of the same products/books, if found defective are to be returned
physically and not via the website. Vice versa this applies to the
books/products purchased from the website and they are to be returned via the
procedures prescribed on the website.
8.
Change of Delivery Address
At bhalani.com, we try our best to provide
you with more conveniences by giving you more options, hence improving the
quality of services that we provide you. Therefore, we also have given you the
option of changing your delivery address even after you have placed your order.
However, this option of changing your delivery address is available only till the dispatch is not handed over to our delivery partners. Once we have processed and dispatched your order to our delivery partners, you will no longer be having the option to change the delivery address of the particular order that you have placed.
9.
Shipping Policy
The shipping charges would depend on the
weight, the nature of the product and the delivery partner that you choose
while placing the order. The shipping/delivery charges would be mentioned
before you place an order, we request you to verify the shipping charges before
you place an order.
There might be certain scenarios when the
product that you had placed an order and that particular product might not be
available at that point of time due to certain unavoidable reasons/circumstances.
Under such circumstances, bhalani.com does not guarantee to provide you with
the exact same product. In cases like these, you would be given an option of, either
to claim refund of the price that you had paid for that particular product or
wait for a certain number of days (the number of days for which you need to be
waiting for, to receive the particular product will be informed to you
accordingly) to get that particular product for which you had placed an order
for.
The delivery of your products would remain time bound in accordance with the period of delivery mentioned on our website, but at times, it may be delayed due to certain unforeseen circumstances. Our customer care team would be constantly on watch once the product is handed over to our delivery partners to ensure that your products are delivered to you within the said time frame. However, under any situation we shall not be held responsible for any such delays due to unavoidable circumstances.
10.
Sale Restricted Areas
There are some areas where the sale of some books/products
might be restricted under the purview of the local laws of that particular
region, we shall not be able to provide such books/products in those sale
restricted areas.
11.
Terms of Product Identity
At bhalani.com, we do not guarantee or claim
the product identity. The information pertaining to the products at bhalani.com
might not be completely error free. Under circumstances, even after the order
has been confirmed, the actual price of the product that you have finally paid
may differ. This can happen in cases where the publisher/supplier decided to
change the MRP, or the changes might occur due to the fluctuations in the
foreign exchange rates (which are always in sync with the GOC rates) pertaining
to that particular product. In such a scenario, you would be given an option of
either paying the difference amount, so that we could continue to process your
order smoothly or cancel your order and claim a refund.
12.
Disclaimer
Under our privacy policy, the pages put up
for preview cannot be copied in/on or through any kind of media/device and if
done by any individual, that particular person shall be subject to the legal
action and shall be prosecuted under the extent of the law.
We are not responsible for any of the reviews
written on our website by any particular individual about any particular book,
product or author, as they would be expressing their own views, not ours for,
which we are in no way to be held liable.
There are certain products which are sold in
USD, GBP, EUR, etc. The rates are at par with the GOC rates for every month, we
would advise you to pursue through the current currency exchange rate of the
month, on our website before proceeding with the transaction. In cases where
you are placing order at the midnight of the end of the month according to the
Indian Standard Time, we would advise you to wait for about 10-15 minutes
before placing your order, in order to avoid confusions with the volatile
currency rates.
We would also like to point out that the
content uploaded on the website may differ from the product in its
representation and the shown books and products may not be error free.
If the author/s, whose books shall be sold or
put on preview on our website, face any problem, they may feel free to contact
us regarding the same through the contact mediums provided on the website.
Products at bhalani.com would be inclusive of
all taxes.
13.
Grievance Officer
In accordance with the Information Technology
Act, 2000 and rules made there under, the name and contact details of the
Grievance Officer are provided below:
Mr. Jeel Sanghvi
Bhalani Medical Book House
11 Mavawala Building,
Opp. K.E.M Hospital,
Parel, Mumbai - 400019.
Phone: +91-22 -24140220/24137650
Email: grievanceofficer@bhalani.com
Timing: Monday to Saturday (9:00 am to 18:00
pm)